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3 April 2024
We are committed to offering maximum accessibility and we strive to provide facilities that meet the requirements of all our guests.
On this page you will find details of our current Accessibility Measures as well as links to Accessible Screenings and more. 
Autism and Sensory Friendly Screenings
These Screenings are intended to provide a safe and welcoming environment for people on the Autism Spectrum as well as those who may have other sensory needs.
For these screenings we adjust the whole cinema environment, as follows:
  • Lights are left on a mid-setting 
  • Sound levels are a bit lower 
  • There are no adverts or trailers, with the film starting at the advertised time 
  • Hand dryers and loud music are turned off throughout the building 
  • There is a relaxed attitude to noise made by guests enjoying their film
  • Our bar area is a chill out zone to step into and take a break if needed 
  • The team have undertaken training to help you where needed, but also will stay out of the way until asked 
  • Finally, we welcome guests to change seating during the performance if needed and if you have a specific snack/drink that we do not offer, we allow outside refreshments under this circumstance. 
You can find details of our Upcoming Autism and Sensory Friendly Screenings HERE
Descriptive Subtitle Screenings
Screenings with Descriptive Subtitles are held regularly - usually on a Monday, at times that are appropriate to the main target audience, for the benefit of audiences who are d/Deaf and Hard of Hearing. 
These clearly display dialogue and essential sound cues on screen for viewers to fully appreciate their film. Sound levels are also slightly lower on these screenings, which can be of benefit for those with conditions such as Tinnitus. 
We have touch menus available for most over our snacks and drinks - as well as to assist with booking of tickets - alongside notepads if they would be helpful. 
Recently we have taken steps to try and ensure that ALL trailers for upcoming films also feature captioning. Unfortunately, not all trailers have captioned versions available, so sometimes we are only able to feature one or two.
Currently, the pre-trailer advertisements are NOT captioned, but we are assured that this will change soon. 
You can find our Upcoming Descriptive Subtitle Screenings HERE
Audio Description Headsets
Audio Description is offered on MOST of our standard film screenings.
To access this - simply speak to the Box Office team who will be able to provide a set of headphones that will give the wearer access to a wireless audio system that delivers both Hearing Impaired audio (HI) for hard-of-hearing guests (when available), and Visually Impaired Narration (VI) for Blind or visually impaired guests.
The headset can also be paired to a Hearing Aid by using the T channel as you would with a Hearing Loop system.
We have four sets of wireless headphones available for free use during performances.
When in use, the headset can provide a HI or VI stream to both ears and you can adjust the volume on each ear using the individual volume control dials. 
Headsets are available on a first-come, first-served basis and must be returned to the Box Office when leaving.
For our standard New Release Screenings, there's a very high chance that there will be an Audio Description track that can be transmitted for the show.
Event Cinema and Classic Films are less likely to be supplied with/have Audio Description.
Please check with us before travelling if Audio Description is available for your chosen screening and we can ensure a headset is ready for you on arrival.
Assistance Dogs
We welcome Assistance Dogs at the Luxe, but do ask that you let us know as soon as possible to ensure that you get a suitable seating area for your dog to be comfortable.
If attending a Descriptive Subtitle Screening, the volume is purposefully lowered to be better for those with implants and this can be a more comfortable environment for assistance dogs also.
We will gladly provide drinking water, on request. 
If you'd prefer to leave your dog with the team, we can accomodate that. Just let us know how we can best help.
Hearing Loop
We have a Hearing Loop unit at the Box Office which allows guests with a hearing aid to switch to the T Setting and have clearer conversations with the Box Office Team. 
Accessing the Building Via Wheelchair
The Cinema is wheelchair accessible via a six foot long, folding portable ramp - with a distributed weight limit of 300kg - that we will place on the front of the building on arrival (unless booked or notified in advance, in which case it will be ready and waiting when you arrive).
If you are reluctant to book in advance OR if you are intending on transferring to a seat and do not require a dedicated Wheelchair Space we recommend calling and speaking to the team or leaving a voicemail (or alternatively messaging us via the contact form) to let us know that you are attending and that you would like the ramp in place, so we can have that ready. 
Accessible/Gender Neutral Restroom
Accessible Restroom facilities are available close to the Auditorium Door and are open to all.
These facilities are generally single occupancy and Gender Neutral but are also suitable for family groups and those who would require a more accessible space.
There are hand rails in place throughout, a low sink and paddles on the flusher and taps as well as space to transfer from the right hand side of the toilet basin.
Wheelchair Access to Auditorium
The front three rows of the auditorium are situated on one level, with designated wheelchair spaces at the end of Rows C and D. There is also room to transfer from a standard sized wheelchair to any of the seats on the very front row.
Row D's space has a small platform adjacent to it, which can be useful if extra equipment, bags or gas cylinders are needing to be stowed during the performance.
A power supply can be made available on Row C or D - just let the team know as soon as possible ahead of your visit to ensure that this is arranged (either by telephone on 01945 588808 or via our Online Contact Form: HERE)
There are handrails on both sides of the auditorium to aid those with limited mobility, as well as on the stairs up to the Premier Seating, and a small sloped section has been added to the step area by the fire escape to assist in the event of the need to evacuate the premises.
Seating Dimensions
Here you will find specific dimensions of our different seating options within our auditorium as well as the seating in our Bar Area.
Single Seats
These individual seats - in rows of either eight or ten - are secured to the floor and have fixed arm rests, which incorporate a cup stand at the end. The single seats have tall seat backs, with lumbar support and are covered in a faux leather.
We have been advised that the weight limit on these chairs is 200kg.
Seat to Floor: 460mm
Depth of Seat: 480mm
Width of Seat: 460mm
Height of Seat Back: 710mm
Leg Room: Approximately 520mm on all rows. Our Front Row has a walkway, so this has extra legroom when that's not in use.
Rows A-C are on one level, with a dedicated wheelchair space (C9)
Rows D-F have stepped access, with handrails on each side and a dedicated wheelchair space (D9)
Standard Sofa Seating
Our Standard Sofas seat up to two guests, have arm rests as well as swing trays that incorporate a cup holder into them. These have less back support than our standard single seating, but do come with a cushion. The sofas are covered with faux leather and the cushions are fabric.
We have been advised that the weight limit on these sofas is 180kg. 
Seat to Floor: 360-400mm (the seat pads are softer than our single seats, and have a little more give)
Depth of Seat: 560mm 
Width of Seat: 1080mm (made up of two 540mm seat pads)
Height of Seat Back: 560mm
Clearance between Table Tray and Seat Pad: 250mm-300mm (again depending on the give)
Leg Room: Approximately 450mm (Extra Legroom on H1 and H8 due to not having a seat directly in front)
Premium Sofa Seating
Our Premium Sofas have higher sides for more privacy - but this means there are no arm rests available on these seats. There is a free standing table allocated to each sofa that can be placed wherever the guest prefers, or left in place. Each sofa is a twin sofa seating up to two guests, and are also covered in faux leather and come with fabric cushions.
Seat to Floor: 360-400mm (the seat pads are softer than our single seats, and have a little more give)
Depth of Seat: 560mm 
Width of Seat: 1080mm (made up of two 540mm seat pads)
Height of Seat Back: 600mm
Leg Room: Approximately 700mm (although depending on how tables are placed, this can be limited)
We have been advised that the weight limit on these sofas is 180kg. 
Booster Seats
We have sixteen booster seats available in our auditorium (stored at the front right hand side of the screen) which are made of hard plastic and cleaned between each use. We recommend bringing a little cushion to pop on top for the best comfort possible. These are available on a first come - first served basis and we ask that if you use one, please just leave them on your seat so that we know to clean it.
Bar Seating Area
We have two types of seat in our bar area, single chair and sofa. These are covered in a spill proof fabric and all have firm seat pads, backs and arm rests. These have a recommended weight limit of 225kg for the single seats and 250kg on the sofas.
Single Bar Seat Dimensions
Seat to Floor: 440mm
Depth of Seat: 450mm 
Width of Seat: 540mm
Height of Seat Back: 340mm

Bar Sofa Seat Dimensions 
Seat to Floor: 440mm 
Depth of Seat: 450mm 
Width of Seat: 1340mm 
Height of Seat Back: 340mm
How To Claim A Free Ticket for an Essential Carer Companion
We welcome the use of The Cinema Exibitors' Association Card (CEA). 
This is a national scheme that can be used to verify that the holder is entitled to an extra ticket, free of charge, for an essential carer or companion.
If you are in receipt of disability living allowance, attendance allowance or are registered blind, you are entitled to a free cinema ticket for the carer accompanying you. Click HERE for more information about eligability.
You just need to apply for a card via this link: Get a CEA Card and show it when you come to the cinema, or type the number in when booking online via our website or app.
Please note this is not available for Special Events, only standard screenings.
If We've Missed Anything, Do Get in Touch
If you have any access requirements, please contact the team in advance and we can advise you on the best seating options and to ensure your visit is as comfortable and enjoyable as possible.
We are always happy to make a visit to our cinema both possible and exceptional.
The Luxe Cinema Accessibility information on AccessAble - HERE
(Please Note: Some of the information in the above guide may not be accurate - we present the link for general information, but recommend getting in touch if you have specific requirements and questions).

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